ShelfPerks is an easy-to-adopt point of sale and inventory management system built for retailers of any size and any type. ShelfPerks equips the retailers with Cloud-based ShelfPerks Merchant Portal, the main control center for the retailer’s entire commerce, and ShelfPerks Merchant App, the mobile solution designed for portability and flexibility to perform day-to-day operations.

ShelfPerks is ideal for any retailers who buy products from suppliers & manufacturers and resell them. Few examples would be Groceries, Clothing, Hardware, Bookstore, Auto Parts, Sporting Goods, etc.

A Merchant is the owner or a person in-charge with authority to make decisions for a retail business.

Stores/Locations are physical or virtual stores or warehouses which hold product inventory for resale. An individual merchant may have more than one store/location from where the products are sold.

Register for a merchant account via https://grow.shelfperks.com/#/register. After creating a merchant account, log into the ShelfPerks Merchant Portal to add your stores/locations, set tax rates, add the products and other necessary details. ShelfPerks Merchant App can be used after setting up the first store/location.

https://support.shelfperks.com is where you can search the Knowledge Base for how-to articles, browse FAQs and get in touch with us via Contact Support form.

The cloud-based Merchant Portal is the control center where the merchant manages the retail operations. With a unique web address (URL), Merchant Portal can be accessed anytime anywhere over the internet via browsers on computers, iPad and Android tablets with minimum 9.7” screen size.

Merchant ID is a unique identification number assigned to each registered ShelfPerks Merchant Account. It is needed to set up the ShelfPerks Merchant App.

Yes, ShelfPerks Merchant App for iPhone and iPad is available on Apple App Store. It can be downloaded for free.
Yes, ShelfPerks Merchant App for Android phone and tablet is available on Google Play Store. It can be downloaded for free.

Launch App Store from your iPhone or iPad. Search for ShelfPerks Merchant App and tap on the Get button.

Launch Google Play Store from your iPhone or iPad. Search for ShelfPerks Merchant App and tap on the Install button.

We understand that there could be some unavoidable internet outage situations. Point of Sales, Receive and Batch Scan will work for 24 hours offline. The transactions made during offline will be synced when the device is back online. Do not delete your app when your device is offline. You may lose the ShelfPerks Merchant App data, Point of Sale and Batch Scan data.

After your merchant account registration is completed, you can launch your ShelfPerks Merchant Portal right away from Step 3 of the registration. On the login page, you may log in using the username and password created during the Step 2 of registration.

Using a Windows PC or Mac connected to the internet, launch your web browser and go to your ShelfPerks Merchant Portal via a unique web address (URL) which was created during the merchant registration. On the login page, you may log in using the username and password created.

Launch ShelfPerks Merchant App installed on your mobile device. Read and accept the Terms of Service and Privacy Policy. You can take the App Intro or skip the Intro. On the Merchant ID screen, enter the Merchant ID assigned after the merchant account registration.

Launch ShelfPerks Merchant App installed on your mobile device. On the login screen, you may log in using the username and password created. In addition, select the store to which you want to log into.

At this time, ShelfPerks Merchant Portal supports Epson TM-T88 Series Thermal Point of Sale Receipt printers. Please make sure that the Epson receipt printer has in-built network connectivity (Ethernet or WiFi).
At this time, ShelfPerks Merchant App (on iOS and Android) supports Epson TM-T88 Series and Epson TM-P20 Series Thermal Point of Sale Receipt printers. Please make sure that the Epson receipt printer has in-built network connectivity (Ethernet or WiFi) or in-built Bluetooth connectivity.

Yes.
Any Bluetooth barcode scanner or USB barcode scanner can be connected to the computer running ShelfPerks Merchant Portal.
Any Bluetooth enabled barcode scanner can be paired with ShelfPerks Merchant App through the Bluetooth settings of the mobile phone or the tablet.

Yes.
ShelfPerks works with any cash drawer that can be connected to Epson TM-T88 Series Thermal Point of Sale Receipt printer using RJ12 connector cable. The cash drawer will only open during a Point of Sale transaction where the cash payment is involved.

No.
At this time, you can continue using your existing payment providers. We are working with various payment service providers to bring you a full integration and the best credit card integration in the near future.

• Please make sure you have internet connection.
• Make sure the username and the password are correct.
• Contact Support if you are still having trouble logging in.

• Please make sure you have internet connection.
• Make sure the username and the password are correct.
• See if you have the latest version of the App.
• Please go to the Apple App Store or the Google Play Store and update/download the latest app if needed.
• Contact Support if you are still having trouble logging in

• Please make sure the receipt printer is attached to the same network as the PC/Mac running ShelfPerks Merchant Portal or ShelfPerks Merchant App
• If you are using a Bluetooth receipt printer, please make sure the Bluetooth of your device is ON
• If you are using a Bluetooth receipt printer, please make sure your phone or tablet running ShelfPerks Merchant App is paired to that Bluetooth printer
• Under your device Settings, please make sure network and Bluetooth permissions are given for ShelfPerks Merchant App
• Restart the phone or the tablet, pair the device again and try
• Restart the printer and try
• Setup the printer again if all the above steps did not resolve the issue
• Contact Support if you are still having trouble with the receipt printer

• Please make sure the cash drawer is attached to the receipt printer
• Please make sure the receipt printer is attached to the same network as the PC/Mac running ShelfPerks Merchant Portal or ShelfPerks Merchant App
• If you are using a Bluetooth receipt printer, please make sure your phone or tablet running ShelfPerks Merchant App is paired to that Bluetooth receipt printer
• Please make sure the Bluetooth of your device is ON
• Under your device Settings, please make sure network and Bluetooth permissions are given for ShelfPerks Merchant App
• Unplug the cash drawer cable and re-plug the cable back to the receipt printer and the cash drawer
• Restart the receipt printer
• Setup the receipt printer and the cash drawer again if all the above steps did not resolve the issue
• Contact Support if you are still having trouble with the cash drawer