What is ShelfPerks and how does it work?
ShelfPerks is an easy-to-adopt point of sale and inventory management system built for retailers of any size and any type. ShelfPerks equips the retailers with Cloud-based ShelfPerks Merchant Portal, the main control center for the retailer’s entire commerce, and ShelfPerks Merchant App, the mobile solution designed for portability and flexibility to perform day-to-day operations.
Which type of businesses can use ShelfPerks?
ShelfPerks is ideal for any retailers who buy products from suppliers & manufacturers and resell them. Few examples would be Groceries, Clothing, Hardware, Bookstore, Auto Parts, Sporting Goods, etc.
What is a Merchant?
A Merchant is the owner or a person in-charge with authority to make decisions for a retail business.
What are the store/locations?
Stores/Locations are physical or virtual stores or warehouses which hold product inventory for resale. An individual merchant may have more than one store/location from where the products are sold.
How to get started?
Register for a merchant account via https://grow.shelfperks.com/#/register. After creating a merchant account, log into the ShelfPerks Merchant Portal to add your stores/locations, set tax rates, add the products and other necessary details. ShelfPerks Merchant App can be used after setting up the first store/location.
How to find help?
What is the Merchant Portal?
The cloud-based Merchant Portal is the control center where the merchant manages the retail operations. With a unique web address (URL), Merchant Portal can be accessed anytime anywhere over the internet via browsers on computers, iPad and Android tablets with minimum 9.7” screen size.
What is a Merchant ID?
Merchant ID is a unique identification number assigned to each registered ShelfPerks Merchant Account. It is needed to set up the ShelfPerks Merchant App.
Is there a ShelfPerks App in the App Store and Google Play Store?
Yes, ShelfPerks Merchant App for iPhone and iPad is available on Apple App Store. It can be downloaded for free.
Yes, ShelfPerks Merchant App for Android phone and tablet is available on Google Play Store. It can be downloaded for free.
How to download the App from Apple App Store?
Launch App Store from your iPhone or iPad. Search for ShelfPerks Merchant App and tap on the Get button.
How to download the App from Google Play Store?
Launch Google Play Store from your iPhone or iPad. Search for ShelfPerks Merchant App and tap on the Install button.
Does ShelfPerks Merchant App work without the internet connection?
We understand that there could be some unavoidable internet outage situations. Point of Sales, Receive and Batch Scan will work for 24 hours offline. The transactions made during offline will be synced when the device is back online. Do not delete your app when your device is offline. You may lose the ShelfPerks Merchant App data, Point of Sale and Batch Scan data.
Sign Up/ Sign In
How to login to my account in ShelfPerks after registration?
After your merchant account registration is completed, you can launch your ShelfPerks Merchant Portal right away from Step 3 of the registration. On the login page, you may log in using the username and password created during the Step 2 of registration.
How to login to my account via Web browser?
Using a Windows PC or Mac connected to the internet, launch your web browser and go to your ShelfPerks Merchant Portal via a unique web address (URL) which was created during the merchant registration. On the login page, you may log in using the username and password created.
How to set up my ShelfPerks Merchant App for the first time?
How to login to my account via ShelfPerks Merchant App?
Launch ShelfPerks Merchant App installed on your mobile device. On the login screen, you may log in using the username and password created. In addition, select the store to which you want to log into.
Which receipt printer works with ShelfPerks?
At this time, ShelfPerks Merchant Portal supports Epson TM-T88 Series Thermal Point of Sale Receipt printers. Please make sure that the Epson receipt printer has in-built network connectivity (Ethernet or WiFi).
At this time, ShelfPerks Merchant App (on iOS and Android) supports Epson TM-T88 Series and Epson TM-P20 Series Thermal Point of Sale Receipt printers. Please make sure that the Epson receipt printer has in-built network connectivity (Ethernet or WiFi) or in-built Bluetooth connectivity.
Can I use a barcode scanner with ShelfPerks?
Any Bluetooth barcode scanner or USB barcode scanner can be connected to the computer running ShelfPerks Merchant Portal.
Any Bluetooth enabled barcode scanner can be paired with ShelfPerks Merchant App through the Bluetooth settings of the mobile phone or the tablet.
Can I use a cash drawer with ShelfPerks?
ShelfPerks works with any cash drawer that can be connected to Epson TM-T88 Series Thermal Point of Sale Receipt printer using RJ12 connector cable. The cash drawer will only open during a Point of Sale transaction where the cash payment is involved.
Do I have to change my payment service provider to use ShelfPerks?
At this time, you can continue using your existing payment providers. We are working with various payment service providers to bring you a full integration and the best credit card integration in the near future.
I cannot login to my ShelfPerks Merchant Portal
I cannot login to my ShelfPerks Merchant App
My receipt printer is not working
My cash drawer is not working properly