The Ideal Employee Team Structure for Your Store
Setting up a team or hiring new employees is usually not the first thing an entrepreneur or a store owner would do. To keep the costs low, they try to postpone the new hiring as much as possible and even when they do hire, they seek someone who can do multiple roles like managing the checkout counter, inventory, bookkeeping, customer service, cleaning, or anything else that needs to be attended to. However, the size and structure of your team can impact your store's growth potential, often leading to limited operating hours due to employee costs.
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What is an “opportunity cost” based hiring?
Most of the store owners say that they limit the operating hours of their business due to employee costs. If you can't afford to hire someone or want to get it right, it would be advisable to think from an “opportunity cost” perspective.
The one important thing you need to consider while hiring or setting up a team:
Most of the store owners say that they limit the operating hours of their business due to employee costs. If you can't afford to hire someone or want to get it right, it would be advisable to think from an “opportunity cost” perspective.
So, the important thing to consider is the task vs the control.
Defining who can make decisions, such as offering credits, discounts, or processing returns, is essential. The task could be to manage the checkout counter, but the control gives the authority to decide the rule. Once you have an exhaustive list of tasks and the respective control, it will be easy to figure out how many people you need to hire and how senior or qualified you need to be.
Consider Automating your store with ShelfPerks Store OS.
It is a best practice among successful store owners to automate most of the tasks so that it becomes easy to do more and create value with fewer people and have absolute control at their fingertips.
ShelfPerks Store OS and Your employees.
Made for each other and for the Store Owner:
With ShelfPerks, you can execute every function a store needs. From payment to inventory, expense management, issuing gift cards, discounts, vendor management, store map, including employee role management and everything else you need can be done on ShelfPerks across any device. This gives the Store Owner the advantage to automate and control most of the process and allows the minimum number of people to be employed at the store.
ShelfPerks also reduces the time spent on updating the books, creating & applying price tags, checking on inventory, creating profit loss statements and other responsibilities that could become a necessary evil.
With ShelfPerks as your Store OS, your employees can spend more time engaging with customers and less on tedious administrative work. You can secure the decision-making process, automate critical tasks, and monitor operations in real-time, transforming your approach to staffing.
…And you can:
- Secure the decision-making process.
- Automate and scale critical task.
- Monitor the operations in real-time.
These advantages completely change the way you would look at hiring people for your store and setting up your team.
For example, A busy grocery store powered by ShelfPerks Store OS, with 50 to 100 walk-ins a day and selling 250+ items can be run by one full-time employee and a part-time one.
To sum up, in order to build your ideal team, focus on:
- Customer-facing tasks: Hire based on average walk-in numbers.
- Back-of-the-store work: Inventory movement, housekeeping and maintenance. Determine staffing needs based on workload and the number of stores.
- Management/Decision makers: Appoint individuals responsible for store growth.
By nurturing a team that not only excels in their specific roles but also collaborates effectively, you'll be better equipped to meet the ever-evolving needs of your store and customers.
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